Marketing
The secret to successfully attracting guests to your hotel's own website without relying on Airbnb is explained. From SEO, social networking, paid advertising, and CRM strategies, this book will show you how to use your site wisely with Airbnb to reduce high commissions and maximize revenue by leveraging customer data.
Introduces how to improve customer satisfaction by introducing AI tools such as ChatGPT to streamline response to inquiries from foreign customers. Covers the advantages of using ChatGPT, including multilingual support, 24/7/365 support, and automatic FAQ generation, as well as introduction methods, points to note, linkage with other tools, and industry-specific application examples. Explains strategies for utilizing AI to both improve operational efficiency and customer satisfaction!
Explains common problems and solutions in handling inquiries in English from the perspective of cultural differences, language barriers, and lack of communication. Also includes a collection of immediately usable English phrases that lead to increased customer satisfaction. Understand trouble cases and solutions for jargon, misuse of slang, Japanese expressions, slow replies, etc., and achieve smooth English-language responses.
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