Creation date of this template: 6 May 2022
Last update of this template: 31 May 2024
Terms of use
These terms and conditions of use (hereinafter referred to as the ‘Terms and Conditions’) This Terms of Use (hereinafter referred to as the ‘Terms’) applies to the services (hereinafter referred to as ‘services’) provided by the joint-stock company Move to Japan (hereinafter referred to as ‘the Company’), sets out the terms and conditions of use of the services provided by Move to Japan (hereinafter referred to as ‘the Service’) on this website. The Terms and Conditions of Use of the services provided on this website (hereinafter referred to as the ‘Service’) by Move to Japan (hereinafter referred to as the ‘Company’) are set out below. All registered users (hereinafter referred to as ‘users’) are bound by these terms and conditions. The registered users (hereinafter referred to as ‘Users’) are requested to use the Services in accordance with these Terms and Conditions.
Article 1 (Acknowledgement)
These Terms and Conditions shall apply to all relations between the User and the Company in relation to the use of the Services.
In addition to these Terms and Conditions, the Company may also make various provisions regarding the Services, such as rules for use (hereinafter referred to as ‘individual provisions’). In addition to these Terms and Conditions, the Company may also make various rules for the use of the Service (hereinafter referred to as ‘Individual Regulations’). Regardless of the name of these individual provisions, they shall form part of these Terms and Conditions.
If the provisions of these Terms and Conditions conflict with the provisions of the Individual Provisions in the preceding article, the provisions of the Individual Provisions shall take precedence, unless otherwise specified in the Individual Provisions.
We do not provide direct street services, medical services, technical services, legal services or any other direct services. Direct services are provided by third parties (collectively ‘Third Party Services’). We are an information, interpretation and assistance service that helps users find third parties that provide such Third Party Services (‘Third Party Service Providers’). It is up to the Third Party Service Provider to provide Third Party Services, which may be scheduled through the use of our Software or Services. We provide information and methods for obtaining such Third Party Services from Third Party Service Providers, but do not and do not intend to provide Third Party Services or act as a Third Party Service Provider. We are not responsible for any third party services provided (or not provided) or for the acts or omissions of any third party service provider. The individuals providing Third Party Services are not our employees or contractors, but are employees or contractors of the Third Party Service Providers and we are not responsible for the acts or omissions of those individuals.
Your access to and use of the Services is conditional upon your agreement to and compliance with these Terms of Use. These Terms of Use apply to all visitors, users and others who access or use the Services.
By accessing or using the Services, you agree to be bound by these Terms of Use.
Article 2 (Registration for use)
In the Service, the registration for use shall be completed when the applicant for registration has agreed to these Terms of Use and has applied for registration for use in the manner prescribed by the Company and when the Company has approved the application.
If the Company determines that the applicant has any of the following reasons, the Company may not approve the application for registration for use and shall not be obliged to disclose the reasons for this at all.
If the applicant has provided false information when applying for registration for use.
If the application is from a person who has violated these Terms of Use
In any other case where the Company deems the registration of use to be inappropriate.
Article 3 (Contents of service)
●SNS (chat on WhatsApp/LINE) support in English
●Answering problems during travel
●Reservations at restaurants and tourist attractions on your behalf
●Translation service
●Event information provision
●Community introductions
●Information on popular tourist attractions
●Providing information on recommended restaurants
●Provides information on transport transfers
●Japanese language learning support
●Cultural and custom understanding support
Monday – Sunday
10:00-18:00
How to count chats:
How to count one chat in the Move to Japan service
How to count one chat session
The Move to Japan service counts one chat as follows.
1. the number of exchanges on a single topic
One chat session is counted as the number of times a customer inquires about a subject and the number of times the two parties communicate in order to resolve the issue. However, if the conversation does not end within 10 minutes on a single topic, the subsequent exchanges will be counted as +1 time.
e.g.
A customer asks, ‘I would like to open a bank account, what steps do I need to take?’ and the staff member in charge will reply, ‘The documents you need are your passport, resident card and my number card. The required documents may differ from bank to bank, so we recommend that you check in advance.’ The customer then asked, ‘What bank would you recommend?’ The person in charge replies, ‘00 Bank has a counter for foreigners, and the service is provided in Japanese.’ This is counted as one response.
2.When multiple topics are discussed
If a customer inquires about more than one subject, the number of times each subject is discussed is counted as one communication.
e.g.
A customer asks, ‘I would like to open a bank account, what procedures do I need to follow?’ and the person in charge says, ‘The documents you need are your passport, resident card and my number card. The required documents may differ from bank to bank, so we recommend that you check in advance.’ The customer then asked, ‘What bank would you recommend?’ The representative replied, ‘00 Bank has a counter for foreigners, and we can help you in Japanese.’ The customer then asks, ‘I would also like to sign up for a mobile phone contract, what kind of plan do you have?’ this is counted twice.
3. if the customer communicates about the same subject within three hours
If the customer asks again within 24 hours about the same subject, the exchange counts as one. However, if the conversation does not end within 10 minutes on a subject, the subsequent exchanges will be counted as +1 time.
e.g.
A customer asks, ‘I would like to open a bank account, what steps do I need to take?’ and the staff member in charge will reply, ‘The documents you need are your passport, resident card and my number card. The required documents may differ from bank to bank, so we recommend that you check in advance.’ and then five minutes later asked, ‘What bank would you recommend?’ and asked ‘What bank would you recommend?’, this counts as one time. However, if you ask again 15 minutes later, ‘What bank would you recommend?’ again 15 minutes later, this is counted twice.
4. if more than three hours have elapsed
If the customer contacts us again after more than three hours on the same subject, the exchange is counted as one new one.
e.g.
A customer asks, ‘I would like to open a bank account, what procedures do I need to follow?’ and the person in charge of the matter says, ‘The documents you need are your passport, resident card and my number card. The required documents may differ from bank to bank, so we recommend that you check in advance.’ If, after more than three hours had elapsed, the officer responded, ‘What bank would you recommend?’ and asked, this counts twice.
Notes:
The above is only a guide and will be flexible depending on the situation.
Depending on the content of the chat, it may not be counted as one count.
If you have any questions, please feel free to contact us.
Article 4 (Fees and payment methods)
The User shall pay the Usage Fees, which are determined separately by the Company and displayed on the Website, for the paid part of the Services by the method specified by the Company.
If the User delays payment of the Usage Fees, the User shall pay a late payment charge at the rate of 14.6% per annum.
We may use a third party payment processor (‘Payment Processor’) to link your credit card account to the Services. Any payment or credit processing associated with your use of the Services shall be subject to the terms and conditions and privacy policies of the Payment Processor and your credit card issuer, in addition to this Agreement. We are not responsible for any errors made by payment processors. In connection with your use of the Services, we will obtain certain transaction details, which will only be used in accordance with our Privacy Policy.
Any fees charged by us or third party service providers to you for the Services or third party services shall be due and payable immediately upon completion of the applicable use of the Services or third party service transaction and are non-refundable. This non-refundable policy shall apply at all times, whether due to your decision to terminate use, our decision to terminate use, any interruption to our software or services, whether planned, accidental or intentional, or for any reason whatsoever. We reserve the right to determine the final prevailing price. Please note that the pricing information on the website may not reflect current prices. At our sole discretion, we will make promotional offers to you for various features and prices. These promotional offers do not affect your offer or contract in any way unless made to you. We may change the charges for the Services if we deem it necessary for our business. We encourage you to check our website regularly if you are interested in how we charge for our services. Please ensure you review all fees and other terms and conditions of any contract or transaction you enter into with a third party service provider, as we may not be responsible for determining the fees charged by the third party service provider.
Article 5 (Prohibitions)
In using the Service, the User shall not engage in any of the following acts
Acts that violate laws and regulations or public order and morals.
Actions related to criminal acts.
Acts that infringe on copyrights, trademarks or other intellectual property rights contained in the Service, such as the contents of the Service.
Acts that destroy or interfere with the functions of the server or network of the Company, other Users or other third parties.
Acts of using information obtained from the Service for commercial purposes.
Acts that may interfere with the operation of our services.
Acts of gaining unauthorised access or attempting to do so.
Acts that collect or accumulate personal information, etc. concerning other users.
Acts of using the Service for unauthorised purposes.
Acts that cause disadvantage, damage or discomfort to other users of this service or other third parties.
Acts of impersonating other users.
Advertising, advertisement, solicitation, or sales activities on the Service that are not permitted by the Company.
Actions aimed at meeting people of the opposite sex who are not acquainted with each other.
Acts of providing benefits directly or indirectly to anti-social forces in relation to our services.
Actions aimed at harassment or slander.
Acts of soliciting religious activities or religious groups.
Other acts deemed inappropriate by the Company.
Article 6 (Intellectual property rights)
Copyrights or other intellectual property rights to product photographs and other content (hereinafter referred to as ‘content’) provided by the service belong to the Company, content providers and other legitimate rights holders, and users may not reproduce, reprint, modify or make other secondary use of these without permission.
Article 7 (Suspension of the provision of the Services, etc.)
The Company may, without prior notice to the User, suspend or discontinue provision of all or part of the Service if any of the following reasons are deemed to exist.
When maintenance, inspection or updating of the computer system for the Service is carried out.
If the provision of the Service becomes difficult due to force majeure such as earthquake, lightning, fire, power failure or natural disasters
If computers or telecommunication lines, etc. are stopped due to an accident
In any other cases where the Company deems it difficult to provide the Service.
The Company shall not be liable for any disadvantage or damage suffered by the User or a third party as a result of the suspension or interruption of the provision of the Service.
Article 8 (Restriction of use and cancellation of registration)
The Company may, without prior notice, restrict the User from using all or part of the Service or terminate the User’s registration as a User if any of the following applies to the User
If the User has violated any of the provisions of these Terms and Conditions.
If it is found that there are false facts in the registration details
If there is default in the payment of fees and other payment obligations
If there is no response to communications from the Company for a certain period of time
If there has been no use of the Service for a certain period of time since the last use of the Service
In any other case where our company deems the use of the service to be inappropriate.
The Company shall not be liable for any damage incurred by the User as a result of actions taken by the Company in accordance with this Article.
Article 9 (Withdrawal from membership)
The User may withdraw from the Service in accordance with the withdrawal procedure stipulated by the Company.
Article 10 (Important information about the Service).
1. As the Service is provided via chat on a social networking service, the Customer must ensure that there is a signal.
Please note that the Service may not be provided in time due to the Customer’s signal conditions. The Company accepts no responsibility for delays, interruptions or non-provision of service due to the customer’s signal conditions.
2. Recommended communication environment
Stable 4G/5G communication environment
Wi-Fi environment
Article 11 (Disclaimer of warranty and disclaimer of liability)
1.The Company does not warrant, expressly or impliedly, that the Services are free from defects in fact or law (including safety, reliability, accuracy, completeness, effectiveness, fitness for a particular purpose, security or other defects, errors or bugs, infringement of rights, etc.). The Company does not guarantee, either explicitly or implicitly, that the Services are free from defects (including safety, reliability, accuracy, completeness, validity, fitness for a particular purpose, security or other defects, errors or bugs, infringement of rights, etc.).
2.The Company shall not be liable for any damages incurred by the User arising from the Services, except in cases of intent or gross negligence on the part of the Company. However, if the contract between the Company and the User in relation to the Services (including these Terms and Conditions) However, this disclaimer does not apply if the contract between the Company and the user for the Service (including the Terms and Conditions) is a consumer contract as defined in the Consumer Contract Act.
3.Even in the case of the proviso in the preceding paragraph, our company shall not be liable for any default or tortious act due to our company’s negligence (excluding gross negligence). In no event shall we be liable for damages arising out of special circumstances (including cases where we or the user foresaw or could have foreseen the occurrence of damage), or for damages caused to the user by default or tort due to our negligence (excluding gross negligence). The Company or the User shall not be liable for any damage arising from special circumstances (including cases where the Company or the User foresaw or could have foreseen the occurrence of damage). In addition, the Company shall not be liable for damages arising from default or tort due to negligence (excluding gross negligence) on the part of the Company or the User. The maximum amount of compensation for damages incurred by the User due to default or tort caused by the negligence (excluding gross negligence) of the Company shall be the amount of the usage fees received from the User for the month in which the relevant damages occurred.
4.The Company shall not be liable for any transactions, communications or disputes between the User and other Users or third parties in connection with the Service.
5. the Company shall not be liable for any costs or charges incurred by the Customer or as a result of any request made by the Customer. All requests requiring payment by registered customers must be authorised and paid for by the customer.
6. the customer’s request may require us to request services from a third party service provider. We are not responsible for any damage, injury or expense that may be incurred. Claims for personal injury or property damage must be made to the service provider.
7. links to other service providers
Our Services may provide you with access to third-party websites or services that are not owned or controlled by us.
We have no control over, and accept no responsibility for, the content, privacy policies or practices of any third party websites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such website or service. You acknowledge and agree that we shall not be liable.
We strongly recommend that you carefully read the terms of use and privacy policies of any third party websites or services you visit.
8. Limitation of liability
To the maximum extent permitted by applicable law, in no event shall we or our suppliers be liable for any special, incidental, indirect or consequential damages (including lost profits, loss of data or other information, business interruption, personal injury, use or inability to use the Services, third party software and/or third party hardware used in the Services, including, without limitation, loss of privacy arising out of or in any way related to the software and/or third party hardware, or any other damages relating to the provisions of these Terms and Conditions, even if we or our suppliers have been advised of the possibility of such damages; and even if the remedy fails of its essential purpose.
9. disclaimer on an ‘as is’ and ‘as available’ basis
The Services are provided to you ‘AS IS’ and ‘AS AVAILABLE’ without any warranties and with all faults and defects. To the fullest extent permitted by applicable law, we, on behalf of ourselves and our affiliates and their respective licensors and service providers, expressly disclaim all warranties with respect to the Services, whether express, implied, statutory or otherwise. This includes all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and any warranties arising from course of dealing, course of performance, use or usage or trade practice. Without limiting the foregoing, we make no warranties or promises that the Services will meet your requirements, achieve the intended results, operate without interruption, meet any standards of performance or reliability, be error free or that any errors or defects can or will be corrected. No warranty or undertaking is given and no representation of any kind is made as to
Without limiting the foregoing, neither we nor our service providers make any representations or warranties of any kind, express or implied.
1. with respect to the operation or availability of the Services or any information, content, materials or products contained in the Services; and
2. that the Service will be uninterrupted and error-free; and
3. as to the accuracy, reliability or currency of any information or content provided through the Services; or
4. that the Services, its servers, content or emails sent by or on behalf of the Company are free of viruses, scripts, Trojan horses, worms, malware, time bombs or other harmful components.
Some jurisdictions do not allow the exclusion of certain types of warranties or the limitation of applicable statutory rights of consumers, so some or all of the above exclusions and limitations may not apply to you. However, in such cases, the exclusions and limitations set out in this section shall apply to the maximum extent enforceable under applicable law.
Article 12 (Changes to service content, etc.)
The Company may change, add to or discontinue the Service with prior notice to the User, and the User shall accept this.
Article 13 (Changes to the Terms of Use)
The Company may change the Terms of Use without requiring the individual consent of the User in the following cases
When changes to the Terms of Use are compatible with the general interests of the User.
When the modification of the Terms of Use is not contrary to the purpose of the Service Usage Agreement and is reasonable in light of the necessity of the modification, the reasonableness of the content after the modification and other circumstances relating to the modification.
When changing the Terms and Conditions in accordance with the preceding paragraph, the Company shall notify the User in advance of the change, the content of the changed Terms and Conditions and when the change will come into effect.
Article 14 (Handling of personal information)
The Company shall properly handle personal information acquired through the use of the Services in accordance with the Company’s ‘Privacy Policy’.
Article 15 (Notification or communication)
Notification or communication between the User and the Company shall be carried out in a manner determined by the Company. Unless the User notifies us of a change in accordance with a separate method specified by us, we will assume that the currently registered contact address is valid and send notices or communications to that address, which will be deemed to have reached the User at the time they are sent.
Article 16 (Prohibition of transfer of rights and obligations)
The User may not, without the prior written consent of the Company, assign his/her position in the Usage Contract or his/her rights or obligations under these Terms and Conditions to a third party or offer them as security.
Article 17 (Governing law and jurisdiction)
The interpretation of these Terms and Conditions shall be governed by the laws of Japan.
In the event of disputes arising in relation to the Service, the court with jurisdiction over the location of the Company’s head office shall have exclusive jurisdiction.
Article 18 (Translation and interpretation)
These Terms of Use may be translated when provided to you on our services.
In the event of a dispute, you agree that the original Japanese text shall prevail .
